Returns
We offer a 30-day return policy. Unfortunately we can’t offer you a refund or an exchange if it is more than 30 days past your date of purchase. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. To complete your return, we require a receipt or proof of purchase. Please do not send your purchase back to the manufacturer without a receipt or order number.
NSG Apparel
Returns are accepted to exchange for a different size. Buyer must pay for return shipping. Contact us through email with your order number and the size or sizes you would like in exchange for your current order. After we receive your return, we will ship your new order free of charge.
NSG Supplements
Returns are only accepted if the original packaging was not opened. If we receive your package and the plastic wrapping around the supplements was taken off, including the plastic cover inside each supplement, you will not be refunded. Buyer must pay for return shipping.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will be applied automatically to your credit card or original method of payment within 5-10 business days.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange for the same item, send us an email at Orders@NeverStopGrindin.com.
Shipping
You are responsible for paying the shipping costs to return your item. Shipping costs are non-refundable.
To track your package, refer to your shipping confirmation email.
Then, go to www.USPS.com and track your package!
All USA orders are sent through priority mail. You should receive your order in 1-5 business days, depending on where you are located. Our warehouse is located in Miami, Florida.
We are not responsible for any delays in shipping due to severe weather.
